Privacy Policy

Privacy Policy of DNA Solution Private Limited

Effective Date: 01 - 01 - 2025
Last Updated: 03 - 04 - 2025

At DNA Solution Private Limited, we are committed to protecting the privacy and security of our customers, partners, and website visitors. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you interact with our telecom services and website.

1. Information We Collect

We collect the following types of information:

a. Personal Information

• Name, contact number, email address
• Company name (if applicable)
• Billing and payment details
• Identity verification documents (if required for compliance)

b. Non-Personal Information

• IP address, browser type, and device information
• Cookies and usage data to improve user experience
• Network and service usage statistics

c. Information from Third Parties

• Publicly available data or data received from telecom regulatory authorities
• Information from service partners to provide seamless connectivity

2. How We Use Your Information

We use the collected information for the following purposes:

• To provide and manage telecom services
• To improve customer experience and support
• To process billing and payment transactions
• To comply with legal and regulatory requirements
• To enhance network security and prevent fraud
• To communicate service updates, promotions, and important notifications

3. Sharing and Disclosure of Information

We do not sell, rent, or trade your personal information. However, we may share data in the following circumstances:

• With Regulatory Authorities: To comply with government or telecom regulations
• With Service Partners: To provide uninterrupted connectivity and service enhancement
• For Legal Obligations: If required by law enforcement or legal proceedings
• With Third-Party Vendors: To support business operations such as billing, technical support, and analytics

4. Data Security and Protection

We implement industry-standard security measures to protect your data from unauthorized access, alteration, disclosure, or destruction. These include:

• Encrypted communication channels
• Secure access controls and authentication
• Regular security audits and compliance checks

5. Your Rights and Choices

As a customer, you have the following rights regarding your data:

• Access & Correction: You can request a copy of your personal data and correct any inaccuracies.
• Data Deletion: You can request the removal of your data under applicable laws.
• Opt-Out: You can unsubscribe from marketing communications at any time.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance user experience and analyze service performance. You can manage cookie preferences through your browser settings.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website with an updated effective date. We encourage users to review this policy periodically.